9-1-1 in the News!

Smart911 Sign Ups - Montgomery County - TX


It is no secret that the world we live in is a little upside down right now. What used to seem normal—taking our kids to school, meeting friends for coffee, and even going to the office—has completely changed as we all adapt to social distancing, washing our hands more frequently, and staying healthy during this global pandemic.

However, some things do remain the same including the steadfast commitment of first responders in Montgomery County. Their job is to assist residents and families during this critical time, and they are always ready to help when needed.

One way you can make their job much easier is by signing up for both Smart911 and AlertMCTX. Not only can these services make it easier for first responders to find you in the event of an emergency, the alert system will keep you abreast of an important information such as shelter in place orders. Here are a few things you need to know about these programs.

What are Smart911 and AlertMCTX?

Smart911 and AlertMCTX are two completely free services designed to help Montgomery County, Texas residents in the event of an emergency.

The Smart911 system gives citizens the opportunity to provide operators crucial information ahead of time. All you have to do to get started is fill out a profile with data such as your cell phone number, address, location information, and more vital details. You can even add information such as pets in the household, specific medical conditions of family members, and other important knowledge that would make finding and helping you easier. If you call 9-1-1 from a number listed in your profile, the dispatchers are given the information you previously provided automatically.

Although it requires a separate signup, the AlertMCTX system is just as important and still completely free. This program is a mass notification system that keeps residents in the know via phone call, text messaging, and email during a crisis. An example of when this would be important includes during shelter in place scenarios, sever weather situations, and other times when getting information out quickly is important.

Why Should You Sign Up for These Services During the COVID-10 Crisis?

Keeping your family ready in case of an emergency is very important, and the COVID-19 global pandemic is a prime example as to why they are so important.

If you are seriously ill and unable to communicate, the Smart911 system makes it easier for first responders to find and help you immediately. Furthermore, the process becomes much simpler if a family member—such as a child or someone who does not live in your household—must  call on your behalf but cannot provide many details.

The AlertMCTX program is helpful in staying in the loop about important information protocols during such a unique and trying time. If the local government or jurisdiction makes a decision that warrants letting the entire county population know, it will be distributed through this system.

Remember That Cell Phones Don’t Always Report the Right Location During a Crisis

What happens if you call 9-1-1 from a cell phone? Most of us have switched from traditional home phones to only having a mobile device around. Unfortunately, these systems do not always report the right location when talking to operators and dispatchers during a crisis. With the Smart911 and AlertMCTX programs, you can rest assure that law enforcement, paramedics, fire, and other first responders can get in touch with you when necessary. All information is kept confidential and private.

Sign Up for Smart911 and AlertMCTX Now!

Ready to keep your family safe? Click here to learn more about AlertMCTX and to sign up. And be sure to fill out your profile for Smart911 here.